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Mum slams ‘disgraceful’ house firm after moving in to dozens of ‘major’ faults

Mum slams ‘disgraceful’ house firm after moving in to dozens of ‘major’ faults

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A woman has dubbed a housing company a “disgrace” as she continues to battle with a litany of problems.

Tracy Ellingham moved into her home in Driffield, East Riding six months ago and is still working through a long list of issues.

The heating in the new build is faulty and the back garden is not level, Hull Daily Mail reports.

Worse still, the shower tray spills over, a panel in the bath is loose and the toilet sits “about three inches” away from the wall.

A spokesperson for Linden Homes, the company responsible for building and selling the property, claimed it was working to resolve the “outstanding minor snagging items”.

Gaps have been left in the bathroom

This is not enough for Ms Ellingham however.

“I was advised by the site manager when I first purchased the house that he would level the garden,” the mum said.

“This has not happened.

“I have had to get a quote to take up the paving and redo it as it is not level and Linden Homes have refused to do this when they have poorly fitted it in the first place.

“There are also many cosmetic issues such as the plastics missing from light switches and sockets and poor painting of skirting boards.

The walls are not properly painted

“The heating does not work all over the house. On the top floor the radiator does not heat up.

“The main bathroom toilet is not fastened to the wall correctly and sits about three inches away from the wall.”

Ms Ellingham is not the only homeowner in the area who has criticised Linden Homes.

David Humphreys told the Hull Daily Mail that he found “more than 100 problems” in the four months after he moved into his new- Market Weighton house.

Being in good company is little solace for Ms Ellington.

Residents at another Linden Homes site – Woodland Croft – have had issues with the company

“They left it a mess. It’s a disgrace,” she said.

“I moved in in March and had quite a lot of issues. Not an awful lot of them have been solved.

“They’ll have to take it (garden) all up to do it again.

“It’s hard work.”

There is nothing flush about Ms Ellingham’s toilet

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Mark Connors, managing director of Linden Homes, said the company was aware of the issues and had issued instructions to an electrician and plumber to resolve them.

“With regard to the other general work; sealant and painting etc; we have offered Mrs Ellingham some dates for our in-house maintenance operative to attend and asked her to let us know the most suitable day for her,” he said.

“We pride ourselves on the quality of our homes and being a five star builder so we are disappointed to hear that Mrs Ellingham is unhappy with our service.

“Since these issues were brought to our attention, our dedicated customer care team have been in contact with Mrs Ellingham to find a convenient time to carry out these outstanding defects, under the conditions of her warranty.”

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