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Everything Panera Bread employees want to tell you but can’t

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Everything Panera Bread employees want to tell you but can’t
Panera Bread employee
Employees recommend that you skip the drive-thru.

Jeffrey Greenberg/UIG via Getty Images

Employees said that much of the food at Panera Bread “is shipped to the store in a bag.” That includes the mac and cheese …


Yelp

… the Alfredo dish, which employees said they “throw in the microwave” …


Yelp

… and the chicken used in the salads.


Yelp

Most pastry options arrive at the restaurant frozen. “All the baker usually has to do is pop them in the oven,” an employee told Business Insider.


Yelp

Sandwiches get heated up on a panini press, a process which typically takes two minutes, one employee said.


Yelp

Employees also said that the soups come prepackaged.


Hollis Johnson

The employees Business Insider spoke with also complained about the drive-thru. One employee said that their restaurant demanded that drive-thru customers be served within three minutes, “which completely disregards the time and care that customers and management of Panera expect workers to put into making items.”


Mike Mozart / Flickr

And two Panera Bread employees told Business Insider that, by and large, the diners they meet are quite pleasant. “While there are some exceptions, Panera Bread customers are some of the nicest I’ve seen anywhere,” one employee told Business Insider.


John Gress / Reuters

Are you a Panera Bread employee with a story to share? Email acain@businessinsider.com.

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