He later learnt that Mangalore is not connected to Mumbai by direct flights now, so why did the airline sell him the ticket? Businessman Brijesh Sutaria on May 30 booked a Mumbai-Delhi flight ticket for June 7. The next day, the airline told him his flight was cancelled and his Rs 4,200 had gone into a credit shell for later use.
Flight cancellations due to new restrictions by a state, like one recently by West Bengal government, are understandable. But in the past few weeks, passengers like Shetty and Sutaria found they were sold tickets for flights not scheduled at all or were likely
to be cancelled later due to low demand.
“The day after I booked the ticket, I got a message from the airline that the flight had been cancelled due to operational reasons,’’ said Sutaria. “Are airlines offering tickets on non-existent flights? They could be collecting public money, putting it in a credit
shell for 730 days with no interest,’’ Sutaria alleged.
He believes he was sold the ticket for a Mumbai-Delhi flight that was not scheduled at all. Shetty was sold a ticket on a non-existent Mumbai-Mangalore flight. “The airline message did not mention why the flight was cancelled. It gave an option to reschedule, but I could not find a flight on any other day, so the money went into credit shell.”
An aviation source said, “There are no non-stop flights now from Mumbai to cities like Chennai, Trivandrum, Mangalore and Panjim, so it is surprising tickets were sold on non-existent routes.”